Hey there!

Welcome to visit easyoga online shop.

easyoga has been striving to fulfill your longing for a simple and sustainable lifestyle.

"Please select your shipping country
for appropriate pricing and shipping rates."

請選擇運送地區

Go there!

Enjoy your shopping!

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FAQs
Shopping Procedure

Forgot your registered email address?

Forgot/Change your password?

If you can't receive email from easyoga...

Accepted Payment Methods

How to check your order status?

Can I modify my order?

Restrictions on eCoupons

Customer Service Info

 

■ Shopping Procedure
 
1.) In order to make your purchase fast and easy, easyoga will automatically register you as a new member once you place an order.
 
2.) New User: Add items to cart  → Checkout → Select your country → Fill out billing(member details) and shipping info → make a payment → order confirmation
 
3.) Please note: Adding an item into the shopping cart does not mean that item will be held for you. Some items may be out of stock by the time you proceed to checkout. Item are reserved for customers after they have been paid for.


■ Forgot your registered email account?

Please contact our customer service for assistance.


■ Forgot/Change your password? 
 
1.) Forgot your password: Please find the sign in page and click the "forgot password" link. Fill in your email address and cell phone number that you used for registration. You will get an email/SMS with a new password.
 
2.) Change your password: Log into your account and find "change password" page. Type in your new password to confirm the change.


■ If you don't receive email from easyoga
 
Please check to make sure that you have added easyoga email address, ecmail@greenvogue.com, to your accepted contacts list, and that easyoga emails are not being sent to your spam folder.


■ Accepted Payment Methods
 
Credit cards only_ Visa, JCB, MasterCard

If the bank that issued your card participates in the 3D card verification program, the system will automatically prompt you with a “3D credit card verification” window. Enter the verification password to complete the payment. We utilize extra security features to make your transactions more secure!

1.) 3D credit card verification
In order to maintain the highest standard of information security, our website utilizes the "3D credit card verification" system. We accept Visa, Mastercard, and JCB credit cards that are eligible for this feature. After entering the card number and security code, you will be redirected to a new page where you can enter your password. If you have not yet obtained your password, please refer to the issuing bank’s website to obtain one. This password is permanent and only you and your issuing bank should know it, it will not be recorded in our system. You will need to have this password any time you use the 3D verification purchase process. Some banks will issue you password by SMS message everytime when you go through checkout process. 

2.) What is "3D verification"?
The 3D verification service utilizes a global verification technology to improve security for its users. The 3D verification system utilizes advanced encryption technology to prevent unauthorized persons from obtaining the cardholder’s personal information. This service was launched by VISA, Mastercard, and JCB as a proactive measure to improve credit card security. The 3D verification system is an added layer of security for your credit card!

The following is an example of the 3D verification system for a credit card issued by Citibank.
 


■ How to check your order status?
 
Please login to your account and check on the order list. You can find the information including order status, tracking number and receipt details.


■ Can I modify my order?
 
Once your order has been placed it cannot be modified. However, the order can be cancelled if it has not yet been prepared for shipping. If you wish to modify your order, you must cancel your first order, then submit a completely new order.
 
 
■ Restrictions on eCoupons
 
1.) Birthday eCoupon is limited to one order per VIP customer and will be sent to VIP's account. You can use it online or at one of our two flagship stores in Taiwan (Taipei or Taichung). Please be sure to bring your coupon and any form of identification with you.

2.) A promo code can be applied to your account for one transaction only. If the code you entered is not valid, it could be resulted from the following reasons,
 
◆ the code is incorrect
◆ the code is expired
◆ the code has been used to your account already
◆ the code has been redeemed to other accounts if there are limited user offers
 
Please note: If you redeem a coupon online, but need to cancel the order, the system will automatically reinstate the coupons validity after an order is successfully canceled. However, if the order has already been shipped out, the coupon will become invalid for future use and cannot be reused or reissued.


■ Customer Service Info
 
Please feel free to contact us during Monday - Friday, 9:00a.m ~ 6:00p.m (GMT+8 Taiwan time), via onlineshop@easyoga.com
 
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