請選擇寄送國家

Hey there!

Welcome to visit easyoga online shop. easyoga has been striving to fulfill your longing for a simple and sustainable lifestyle.

Please select your shipping country for appropriate pricing and shipping rates. 請選擇運送地區

Go there!

Enjoy your shopping!

FAQS & Membership

購物流程說明
    
Shopping Checkout Procedure
目前提供那些付款方式?
    
Currently Accepted Payment Methods
如何查詢目前訂單的處理情況?
    
How to check your order status
訂單成立後,是否可以修改訂單?
    
Can I modify my order after it has already been placed?
如何計算7天猶豫期?
    
How to calculate the grace period for returns (7 days)
電子優惠卷使用限制?
    R
estrictions on eCoupons
一般會員和VIP會員權益
    
easyoga Member & VIP program
忘記註冊時的email帳號?
    
Forgot your registered email address?
忘記密碼或是修改密碼?
    
Forgot your password/change your password?
無法收到easyoga所發出的認證信函、訂單資訊等…?
    
If You have not yet received your order information, or certification
網路ATM的轉出帳號、交易驗證碼無法顯示?
    
How to use WebATM?

電子發票說明與問答

客服時間和方式說明
    
Customer service information

______________________________________________________________________________________________________

購物流程說明
Shopping Checkout Procedure

為了使您消費更為快速與便捷,第一次購物付款結帳後,easyoga將自動將您註冊為會員,免除額外的註冊程序。

In order to make your purchase fast and easy, easyoga will automatically register you as a new member once you place an order.

 
首次購物:
New user:

 

非首次購物:
Returning Customer:

   

 

※ 請注意,未結帳前,加入購物車的商品並無保留庫存功能,商品庫存分配將以結帳的優先順序為依據。
Please note: Adding an item into the shopping cart does not mean that item will be held for you. Some items may be out of stock by the time you proceed to checkout. Item are reserved for customers after they have been paid for.

 

為什麼第一次購物時,系統顯示該帳戶已經存在?
Why does the system say that my account already exists?

可能您曾經使用此相同email(帳戶)進行消費,系統已經自動將您註冊為會員。歡迎您至登入頁面,以相同帳戶重新登入購物,以享有累積點數的會員權益。若忘記密碼,可以透過忘記密碼的功能重新取得一組密碼。

Possibly you have ever used the same email(account) to place orders online and have registered. You are welcome to log into your account for online purhcase and enjoy your membership benefits. You can also request a new password if necessary. 


目前提供那些付款方式?
What payment methods are currently available?

       
     

訂單狀態如何查詢?
How do I check my order status?

請透過您的email和密碼登入,並至您帳戶中的訂單狀態列表中查詢。
Please use your email address and password to login to your account and check on your order’s status

 

訂單成立後,是否可以修改訂單?

I have already placed the order, can I still modify it?

若您有修改訂單的需求,請於訂單進入備貨狀態前進行訂單取消的動作,再重新選購正確的商品即可。easyoga亦無法提供訂單「加購」、「合併」訂單商品的服務喔!
Unfortunately, once an order has been placed it cannot be modified. However, the order can be cancelled if it has not yet been prepared for shipping. If you wish to modify your order, you must cancel your first order, then submit a completely new order.

 

如何計算7天猶豫期?
How many days do I have to return my order?

根據消費者保護法之規定,easyoga提供享有商品到貨的七日猶豫期權益,由消費者簽收取件後的隔日開始算起至第7天止,為七日猶豫期限。 
According to the Consumer Protection Laws, easyoga offers a 7 day grace period for returns. The seven day grace period begins the day after the items are received and signed for.
 
台灣地區7天猶豫期的計算方式為:
若簽收貨品的時間為 10/20,七天猶豫期則為10/21~10/27,請在10/27前至本網站提出退貨申請,並請於與客服人員確認退貨事宜的2日內完成退貨。

Taiwan 7 day return policy: If, for example, you receive your good on the 10/27, then the valid return period would be between 10/21 and 10/27. Please apply for a return before the 27th to ensure that your request is processed in time. Please send back the return items within 2 days after a customer service representative contacts you. 
 
提醒您!若貨品送達後超過7日的猶豫期,將不接受退貨。請注意取消訂單&退貨頁面中的退貨規則,若退貨之商品經查驗有違反退貨之規定,將會影響您的退貨權益。

Reminder! Items cannot be returned after 7 grace days.  Please refer to the guidelines on the webpage of Cancellation & Return to make sure your return is valid.

 

電子優惠卷的使用限制

Restrictions on eCoupons

生日優惠券每位會員當月生日期間限用一次。您可選擇於官方購物網站或是直營門市使用(臺北或台中門市)。結帳時請出示您的電子優惠券以及身分證明文件。

Birthday eCoupon is limited to one order per customer. You may use it online or at one of our two flagship stores in Taiwan (Taipei or Taichung). Please be sure to bring your coupon and any form of identification with you.

活動優惠券同一個帳號限用一次。如果您輸入的優惠券無效,可能是下列的原因:1. 輸入號碼不正確。2. 此優惠券已經過期。3. 您的帳戶曾使用此優惠券。4. 此名額限制的優惠券已經被全數兌換完畢。

A promo code can be applied to your account for one transaction only. If the code you entered is not valid, it could be resulted from the following reasons. 1. the code is incorrect  2. the code is expired 3. the code has been used to your account already 4. the code has been redeemed to other accounts if there are limited user offers.


請注意:若您於官方購物網站使用優惠券,訂單成立後需要取消訂單,於您成功取消訂單後,此優惠券可再度生效供重新使用。若此訂單已經寄出,而您有退貨的需求,此優惠則無法因退貨而生效,視同已經使用過。

Please note: If you redeem a coupon online, but need to cancel the order, the system will automatically reinstate the coupons validity after an order is successfully canceled. However, if the order has already been shipped out, the coupon will become invalid for future use and cannot be reused or reissued.
  
    
easyoga會員&VIP制度:
easyoga Member & VIP program

無論於此網站或easyoga台灣直營門市(台北&台中)購物,消費點數皆可一併累積,更快升級為專屬VIP,並享好禮兌換之服務。

Making purchases both online and at our easyoga Taiwan flagship stores(Huashan or Taichung) will help you accumulate points faster to become a VIP member for VIP benefits, gifts, and preferred service.

 
忘記註冊時的email帳號? 
Forgot your registered email account?

請您與客服人員聯繫尋求協助。
Please contact customer service for assistance.

 

忘記密碼或是修改密碼?
Forgot your password or password change requests

忘記密碼:若您忘記密碼,請在登入按鈕的右側找到 "忘記密碼",點選後,網頁左側將出現傳送新密碼的訊息,請填入您註冊此網站時的電子信箱和手機號碼後,系統將會傳送一組新密碼到你的信箱。
修改密碼: 請登入您的帳號,至個人資料/修改密碼頁面進行密碼的變更。

Forgot your password: Please enter the login page and from there click the “forgot password” link. Fill in your email address and cell phone number that you used for registrating your account. The system will automatically send you an email with a new password.
Change your password: Please login to your account and click on Personal information/Change password. Type in your new password to confirm the change.

 


無法收到easyoga所發出的認證信函、訂單資訊等…?
I am unable to receive easyoga certification emails, and order information emails

請您至收發email的信箱中檢查easyoga寄給您的信是否被歸類到垃圾郵件。若是,請打開easyoga的信件,將easyoga新增到您的通訊錄名單,或是設定到 “非垃圾郵件”類別。若垃圾郵件中仍無收到easyoga寄給您的信件,請將下列信箱: ecmail@greenvogue.com 新增到您的通訊錄名單後再操作一次。

Please check to make sure that you have added easyoga email address, ecmail@greenvogue.com, to your accepted contacts list, and that easyoga emails are not being sent to your spam folder.

 

網路ATM的轉出帳號、交易驗證碼無法顯示?
How to use WebATM?

 

電子發票作業說明

根據財政部令 台財資字第1020002795號「電子發票實施作業要點」,於本網站消費開立之統一發票,將於期限內上傳至財政部電子發票整合服務平台留存,消費者可利用財政部電子發票整合服務平台查詢消費紀錄。

 

電子發票作業重點說明:

1.二聯式發票(即未打統編者),可於結帳時於發票資訊欄位選擇您欲索取的方式。

2.申請紙本發票,或有打統編、抬頭者,將於顧客收到商品8日後(7日猶豫期限過後)以掛號信件寄出。※注意:原先訂購時已選擇之發票,訂單成立後即無法再做更改,本公司已盡告知義務,若有誤選情形,請於訂單進入備貨狀態前取消訂單並重新訂購。

3.每逢單月25日開獎後,將由「財政部電子發票整合平台」統一進行對獎作業(已索取紙本、已捐贈、已作廢發票除外),於單月29日收到「財政部電子發票整合平台」提供中獎清冊後,以Mail與簡訊通知消費者,處理方式如下:

4.倘若發票寄送地址及相關聯絡資料因消費者填寫不完整或錯誤,導致發票無法寄送或超過兌獎期間內送達,本公司將不受理補償及其他相關賠償責任。

 

電子發票作業常見問題:

Q1.商品猶豫期間內辦理退貨,但沒有發票那該怎麼辦?

若您選擇「電子發票」,退貨無需附回發票,原消費產生之電子發票將於退貨完成後自動作廢,並將依退貨後實際訂購商品重新開立購物發票並再次上傳至「財政部電子發票整合服務平台」。

Q2.列印了訂單查詢內的發票電子檔,可以拿這張紙去兌獎嗎?

依統一發票使用辦法規定,發票兌獎必須使用發票正本。一張發票僅有一張正本,訂單查詢內所提供的列印僅供參考之用,不具兌獎的功能。

※其他有關領獎事項依「統一發票給獎辦法」規定辦理。

有任何兌獎疑義,可至財政部電子發票整合服務平台常見問答服務項目查詢,或撥打電子發票24小時免付費專線0800-521-988。

Q3.發票可以指定日期或開立其它品名嗎?

因easyoga發票採用系統化自動開立,因此發票上的品名將依實際訂購的商品名稱開立,請恕無法指定開立其它品名或指定開立日期。

Q4.購物發票,是否可開立為多張發票?

因easyoga發票採用系統化自動開立,故一筆訂單對應一張發票,請恕無法分別開立多張。如有分別開立需求,請將商品分別下單。

Q5.電子發票若仍想要紙本發票,收到商品後如何申請?

因消費資訊及發票資料已全數回傳至「財政部電子發票整合服務平台」,故「電子發票」僅依財政部交付之每期統一發票中獎通知之紙本領取名單,開放紙本申請。

Q6.沒有紙本發票,如何捐贈發票給社福團體?

easyoga於發票資訊欄位提供配合之社福團體,若下單時預設之社福團體非您欲捐贈發票的單位,您可至「財政部電子發票整合服務平台」申請手機條碼載具,若您已有手機條碼載具,請您於電子發票整合服務平台自行設定消費發票之捐贈的社福團體即可。

Q7. 電子發票捐贈後,可以反悔不捐贈嗎?

消費者若選擇捐贈發票,其所有權即屬於受贈單位(同傳統紙本發票捐贈)。依據法令規定,已捐贈的發票無法索回,如有退換貨需求,本公司將會作廢該發票。

 

客服時間和方式說明

Customer service information:

客服時間:週一 - 週五 上午9:00~下午6:00 (GMT+8 Taiwan time)

客服信箱:onlineshop@easyoga.com

Please feel free to contact us during Monday - Friday, 9:00a.m ~ 6:00p.m (GMT+8 Taiwan time), via onlineshop@easyoga.com

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