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Hey there!

Welcome to visit easyoga online shop. easyoga has been striving to fulfill your longing for a simple and sustainable lifestyle.

Please select your shipping country for appropriate pricing and shipping rates. 請選擇運送地區

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Enjoy your shopping!

取消訂單 & 退貨
Cancellation & Return
Policy

如何取消訂單? 可以修改訂單內容嗎? 
    Cancel Items or Orders
如何申請退貨? 

    How to Make a Return?

可以換貨嗎? 退貨注意事項

    Return Precations

退貨商品規定

    Requirements for Returned Merchandise

退款方式計算

    Refund Policy

何時可以收到退款?

    Where is My Refund?

 
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取消訂單/修改訂單
Cancellation Policy

1. 當訂單進入備貨狀態前,無論任何原因,您皆可以取消訂單,請至訂單列表中選取取消訂單並填妥取消訂單申請表送出。

After placing an order, you are allowed to cancel an order if it has not yet been prepared for shipment. Please select "cancel order” and fill out the “order cancellation form”.

2. easyoga收到取消訂單通知後,將於7個工作天內通知銀行端進行刷退作業,或是您指定的退款銀行帳戶(填寫退款帳戶時,請務必力求正確,以免產生錯誤)。因應每家銀行退刷流程不同,處理時間約為5-10工作天。若消費者需要後續查詢退款進度,請待10個工作天後,可與其發卡銀行聯繫確認。※ 請注意:若銀行處理退款的時間已超過您的信用哪帳單結帳日,該筆退刷金額則會出現在下一期帳單中,若急須確認退刷款項,建議與您發卡銀行連絡,謝謝。

We will refund the full purchase amount into your credit card or your designated account (please be sure to provide correct bank information) within 7 business days. The duration of the refund process may differ based on your credit card or debit card issued bank. Normally, it could take another 6 to 12 business day. Please note that the refund may be posted to your next acccount stetement, depending on your monthly statement closing date.

2. 若您訂購的商品或提供的訂購資訊有誤、需更改(包含收件方式、地址、電話和付款方式),請一律先將原先的整筆訂單取消,再重新下單。很抱歉我們無法提供人工的更改服務。若超過取消訂單的時間,則必須待收到商品後,再行退貨申請。

Please make sure your order information (including the recipient,address, telephone number, and payment information) is correct. Unfortunately, we cannot process order changes. If you wish to make changes to your order, you must cancel the entire order within 5 hours of placing your order.

 

退貨服務流程
Return Process


 

easyoga提供收到商品後7天的猶豫期服務(而非鑑賞期),因此若您對訂購商品有任何疑慮,請在收到商品的7天內至訂單列表中選取退貨申請並填妥退貨申請單送出,easyoga客服人員將主動與您聯繫退貨事宜。
Consumers in Taiwan: easyoga offers a 7 day grace period after you receive your goods. If you would like to make a return within this grace period, please fill out the return application form online. A member of easyoga's customer service staff will contact you and provide you with further instructions.

 

退貨注意事項
Return Precations

1.為了使訂購與物流作業更加簡便且流暢,easyoga只提供退貨不換貨的服務喔!若有退貨需求,請務必於7日猶豫期內填寫退貨申請單,並於客服回信後2日內將貨品寄出(郵戳為憑),逾期將無法提供退貨服務。

註:猶豫期=包裹收到後7天內(含例假日)

To make ordering and shipping smoother and easier, easyoga only offers return services and not exchange services. If you would like to make a return, please submit return application within 7 grace days, and send out the goods within 2 days after receiving customer service’s reply. Items cannot be returned after 7 grace days.

2.我們可接受單件退貨之需求,退貨寄送郵資將由 easyoga為您擔負,請遵從客服人員退貨流程指示。一筆訂單只享有一次免運費的退貨服務
We accept partial return, easyoga will pay for the return fee. Please follow customer service staffs' instructions.

3.我們僅接受從本網站所訂購的商品之退貨要求。若您的商品是從easyoga直營門市或是其他經銷夥伴的通路購得,遇商品有任何問題時,請您直接向門市反應或是與購買的通路客服聯絡。
We only accept returns from goods that are ordered from the official easyoga online shop. If you purchased goods at one of our resellers' stores or other distribution partners, please contact their customer service department.

 

退貨商品規定
Requirements for Returned Merchandise

1.凡退貨的商品,請以全新狀態且包裝完整,未穿、未洗、未修改、未剪吊牌、未剪洗滌標為原則;退貨商品若與出貨時狀態不同,恕無法接受退貨
Please only return unwashed, unworn, unmodified clothing with the original tags and care labels still intact.

2.鼻壺/Y字形洗鼻器/襪子/胸墊,因關係個人衛生之考量,此類商品售出,恕不退換。
BIOOC Nano-ceramic Neti Pot , Neti-Y Cap , socks and bra pads cannot be returned. These goods are non-refundable because for hygienic reasons. We thank you for your understanding.

3.請保持塑膠包裝膜的產品完整性(如瑜伽墊&瑜伽磚),若經拆裝,我們將無法接受退貨。
We do not accept yoga blocks or mats that have been opened or used. In order for a return to be accepted, these items must still be in their original packaging. Thank you for your cooperation.

4.請以原包裝方式退回,或使用安全且堅固的包材以確保運送過程不易損壞。收到您退貨的商品進行查驗後,一旦確認退貨商品無上述之疑慮,即會進行退款作業。
Please return all articles in their original packaging or put them in a safe and solid packaging box. After receiving the returned merchandise, we will inspect the goods to make sure they are determined to be returnable. The refund will be initiated after the goods are determined to be returnable.

 

退款計算方式
Refund Policy

1.如因商品瑕疵/配送錯誤造成重新訂購,easyoga將於退款時退回前筆錯誤訂單之物流費用(如原始訂單運費=0,則無運費退回問題;僅適用於瑕疵/配送錯誤的品項為單筆訂單中的唯一商品)
If the return is due to defective goods or delivery errors caused by re-ordering, the refund will include shipping fees.(only applicable to when the defective merchandise is the only item in the order)

2.若退貨導致原訂單之純商品金額未達贈送標準,須連同活動贈品或加價購商品一併寄回若無退回,則退款費用將扣除贈品市價或原商品之定價。如選購組合優惠商品,退貨一件,另一件將視為購買單件,推回原價計算。
Please send back the free gift or special offer item together with your return items if the order amount turns to be less than our minimum purchase requirement after returned. If you do not, the cost of the gift or special offer item will be deducted from your refund amount according to its market value or list price.  .

3.如退貨致原訂單消費金額未滿免運標準,則退款時將扣除原訂單之運費
Returned items that have been subject to a free shipping offer and are being returned for a monetary refund will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.

 

退款時間&方式
Refund Services

1.easyoga於收到退貨產品檢驗無誤後,於7個工作天內通知銀行端進行刷退作業,或是您指定的退款銀行帳戶(填寫退款帳戶時,請務必力求正確,以免產生錯誤)。因應每家銀行退刷流程不同,處理時間約為5-10工作天。若消費者需要後續查詢退款進度,請待10個工作天後,可與其發卡銀行聯繫確認。※ 請注意:若銀行處理退款的時間已超過您的信用哪帳單結帳日,該筆退刷金額則會出現在下一期帳單中,若急須確認退刷款項,建議與您發卡銀行連絡,謝謝。

After the product is inspected and the refund application is accepted, we will refund into your credit card or your designated account (please be sure to provide correct bank information) within 7 business days. The duration of the refund process may differ based on your credit card or debit card issued bank. Normally, it could take another 5 to 10 business day. Please note that the refund may be posted to your next acccount stetement, depending on your monthly statement closing date.

2.以信用卡支付貨款的消費者,easyoga將退款至您的原信用卡中
If payment was made by credit card, the refund will be credited to the same card that was used for the original transaction.

3. 以線上ATM自動轉帳者,請於取消訂單申請表/退貨申請單表中提供正確的銀行帳號。
(歡迎至退貨紀錄列表中,查詢退款狀態。)

If you used WebATM to make the purchase, please cancel the order through the application form online and submit the application form with the correct bank account information.

 

 

 

 

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