■ Cancel order:
1. You can cancel an order for any reason before it is in stock. Please go to Account>Order to find your order number,and press the "Cancel Order" button. Please select the reason for canceling the order and send it. The system will cancel the order for you immediately.
2. After easyoga receives the order cancellation notice, it will complete the credit card refund operation within 7 working days. Due to the different refund procedures of each bank, the processing time is about 7-14 working days. If you need to check the progress of the refund, please contact your card-issuing bank for confirmation after 10 working days.
※ Please note: If the time for the bank to process the refund has exceeded the settlement date of your credit card statement, the refunded amount will appear in the next bill. If you need to confirm the refunded amount urgently, it is recommended to contact your card-issuing bank Contact, thank you.
3. If the goods you ordered or the order information you provided are incorrect and need to be changed (including delivery method, address, telephone number and payment method), please cancel the original order first and place a new order. Sorry, we cannot provide manual modification service.
■ Exchange instructions :
1. easyoga is unable to provide exchange services, as exchanges may be subject to conditions such as style/price/inventory differences. If the product does not meet your needs,please be sure to apply for a return within the 7-day hesitation period and complete the return according to the process. Return requests will not be accepted after the deadline.
■ Return instructions :
1. Click "Contact Us" to provide your order number, or after logging in, click the "Orders" tab in the"Member Center" to find the order you want to return/exchange.
2. Use the "Message" function at the bottom of the order to contact us and inform us of the items that need to be returned/exchanged. We will get back to you as soon as possible on working days.
3. After we confirm that the order can bereturned/exchanged, we will arrange for the original order delivery address to be picked up at home (it cannot be changed after the arrangement, please inform us in advance if you want to change). If the goods are recovered and confirmed to be correct, the original payment method will be used Please refer to the actual bill details received for refund and credit time.
■ Refund calculation method:
1. If the original order consumption amount is less than the free shipping standard due to the return, the shipping fee of the original order will be deducted from the refund.
2. If the return results in the amount of the original order not reaching the full amount, it must be sent back together with event gifts or purchased products at an additional price. If there is noreturn, the refund fee will be calculated after deducting the pricing of the gift/add-on product. If you purchase a product with a discount, if you return one item, the other item will be treated as a single purchase and will be calculated back to the original price.
3. If the product you purchased is the same item as the product purchased at an additional price, and there is a demand for return, the product purchased at an additional price will be recognized as are turned product first.
4. If the product is reordered due to defective/incorrect products, we will assist in paying the logistics costs of the new order (only applicable to reordering the original item, and this is the only product in the new order).
5. After easyoga receives the product, it will complete the credit card refund operation within 7 working days.
6. Due to the different refund procedures of each bank, the processing time is about 7-14 working days. If you need to check the progress of the refund, please contact your card-issuing bank for confirmation after 10 working days.
■ International Return:
1. International Delivery return requests cannot be accepted.