■ About shopping
Q: If you shop from a store first, how do you place an order on the official website in the future?
A: When a physical store customer registers as a member through a mobile phone number or email at a store, they will receive a password setting text message or email to remind the customer to complete the password setting and complete the registration.
Q: Pressed "Forgot Password" but did not receive a notification letter?
A: The password setting letter may fall into the junk mail. If you have not received the mail after a period of time,you can check the junk mail box, or search for the subject of the mail[password reset request].
Q: How to re-pay after credit card payment failure?
A: If the credit card payment fails or the time out screen pops up, you can only re-order, but you cannot re-enter or use other payment methods for payment.
■ Customer Service Info
Please feel free to contact us during Monday - Friday, 9:00a.m ~ 6:00p.m (GMT+8 Taiwan time), via firstname.lastname@example.org